Delivery and Returns
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
Delivery is typically via Royal Mail or Hermes Courier and may take up to five working days.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
French Shopping will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and French Shopping shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Post Brexit, any additional EU import duties and taxes are included in the retail price for UK customers.
Standard Royal Mail 2nd Class postage will be applied to all UK orders under £50. For orders over £50 delivery is free of charge to UK postcodes only.
For delivery outside of the UK: When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order. Please be aware, any payment of duty and /or other import taxes due in countries outside the UK is the responsibility of the customer.
French Shopping shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If you need to return a product purchased from French Shopping then you have 28 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
Please post returns to the following address:
7 Denham Road
This returns policy does not affect your legal rights.Cancellation of Orders. You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the French Shopping website, or by phoning us on 07770 227216. All orders taken before 11am will be processed and sent for delivery by 5pm the next day.